Shipping & Returns

Please allow 24 Hours for your package to be prepared and shipped. All orders are shipped by AUS POST.

Domestic Shipping

                          We offer FREE shipping on all Australian orders.
Express Shipping: $8.00 (1-3 Business Days) 
Standard Shipping: FREE shipping on orders over $50.00 (3-7 Business Days)

International Shipping 

We offer International Shipping with the below rates available. 
Standard Shipping $25 AUD (15-25 Business Days) 

Online Returns 

Frank Rae will happily accept returns, refunds, exchanges and credit notes for full priced items on online orders if the following policies are followed: 

Policies

 -  Items have not been worn, altered, washed and original tags are still attached.
 - Footwear must be returned in original shoebox, in its original condition without damage or postage labels.
 - Swimwear and Intimates must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place.
We do not accept returns on beauty & wellness products for hygiene reasons.


Faulty Items 

If you unfortunately received a damaged or faulty item please contact us at hello@frankrae.com with photos, your order number and details of the fault and we will arrange a replacement or refund for you, based on assessment from manufacturer. 



Discounted items 

Sale items (including flash sales or where a discount code has been applied) cannot be returned for a refund, but can be returned for an exchange or credit note. 
 

How Do I Return My Item? 

To complete your return, please contact us via email. 

hello@frankrae.com