Shipping & Returns

Please allow 24 Hours for your package to be prepared and shipped.

Domestic Shipping

 
We offer FREE shipping on all Australian orders over $150. If your order is under $150 you can choose from two shipping options: 
Express Shipping $12.95 (1-3 Business Days) 
Standard Shipping $9.95 (3-7 Business Days)

International Shipping 

We now offer International Shipping with the below rates available. 

Standard Shipping $30 AUD (15-25 Business Days) 
Express Shipping $40 AUD (10-20 Business Days) 

Online Returns 

Frank Rae will happily accept returns, refunds, exchanges and credit notes for full priced items on online orders if the following policies are followed: 

Policies

 -  Items have not been worn, altered, washed and original tags are still attached.
 - Footwear must be returned in original shoebox, in its original condition without damage or postage labels.
 - Swimwear and Intimates must be tried on wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place.
We do not accept returns on beauty & wellness products for hygiene reasons.


Faulty Items 

If you unfortunately received a damaged or faulty item please contact us at hello@frankrae.com with photos, your order number and details of the fault and we will arrange a replacement or refund for you, based on assessment from manufacturer. 



Discounted items 

Sale items (including flash sales or where a discount code has been applied) cannot be returned for a refund, but can be returned for an exchange or credit note. 
 

How Do I Return My Item? 

To complete your return, please contact us via email. 

Hello@frankrae.com

PLEASE NOTE - Postage prices are NOT refundable on returns.